Choosing a serviced office is a key decision for any business – whether you’re launching a new venture, expanding your team or looking for a more professional environment to meet clients.
With flexible leases, fully managed spaces and ready-to-use facilities, serviced offices are an attractive option. But not all offerings are the same, and asking the right questions upfront can save time, money and stress later on.
Here are eight questions every entrepreneur, freelancer or business owner should ask before signing on the dotted line:
- What is included in the price?
Many serviced offices advertise “all-inclusive” pricing, but it’s important to understand what that really means.
Are utilities, broadband, cleaning and maintenance covered? Will you have access to meeting rooms, communal areas or reception services without extra fees?
Ask for a breakdown so you know exactly what you’re paying for.
- How flexible is the lease or licence agreement?
One of the main advantages of serviced offices is the flexibility compared to traditional leases. Still, the terms can vary.
Make sure to ask how much notice is required if you want to move out or scale up your space. Can you adjust your agreement easily if your team grows or you need to downsize?
- What’s the internet like?
Reliable internet is non-negotiable for most businesses. Ask about connection speeds, whether you’ll have your own secure network or be sharing bandwidth, and what support is available if you have a technical issue. A quick test on your phone when you visit can tell you a lot.
- Who else is based in the building?
Your office neighbours can shape the working environment more than you think. Are the other tenants established businesses, start-ups or a mix? Is there a professional but friendly culture?
A diverse range of tenants can offer networking potential, informal support and even collaboration opportunities.
- What security is in place?
Physical security and data protection should be part of your checklist. Are there secure entry systems, CCTV, or on-site personnel?
For those handling sensitive documents or client data, this is not something to overlook.
- Can I customise or brand the office space?
While many serviced offices come pre-furnished, you might want to add your logo, adjust the layout or bring in your own furniture. Find out what’s allowed.
A little personalisation can go a long way in making a space feel like yours.
- What are the community and support options?
A good serviced office provider offers more than four walls and a desk.
Are there networking events, tenant breakfasts, or business development opportunities? Do you have a direct contact on site if you need help with anything day to day?
- What’s the local area like?
It’s not just about the building. What’s nearby for your staff and clients? Are there cafes, gyms or green spaces within walking distance? Is there on-site parking or good public transport links?
For many businesses, location is as much about convenience as it is about image.
- Are there any hidden fees or additional charges?
It’s easy to be caught out by unexpected costs. Will you be charged for meeting room use, printing, or keycard replacements? Are there fees for late payments or for making changes to your agreement?
Getting this information upfront helps you budget accurately.
- Is the space accessible for everyone?
If your business welcomes visitors or has staff with accessibility needs, this is crucial. Ask about step-free access, accessible toilets, lifts, and parking arrangements.
Good serviced office providers should be able to support a wide range of requirements.
- What are the opening hours – and are they flexible?
Some serviced offices are open 24/7, while others stick to traditional office hours.
If your business doesn’t fit the 9-to-5 model, make sure the building access aligns with how you work. Check if support staff are on-site during business hours in case of issues.
- What is the notice period for ending the agreement?
Even in flexible agreements, notice periods can vary. Clarify the terms and check if any penalties apply.
It’s also worth asking if there’s a minimum term before you can give notice, especially if you’re trying out the space as a short-term solution.
- Can I grow within the space?
Look at the bigger picture. If your business grows, will the provider offer larger office units or additional desks?
Moving to a new location can be disruptive – knowing you can grow within the same building is a major advantage.
- What’s the reputation of the office provider?
Don’t forget to do your own research. Look for tenant reviews or testimonials. Ask current occupants about their experience, if you get the chance.
A provider with a solid reputation, like at Jennymount, will often have long-standing tenants and positive word-of-mouth in the local business community.
At Jennymount Business Park, we know that choosing a new office space isn’t just about ticking boxes. It’s about finding the right base to support your business journey.
That’s why we offer flexible, fully serviced workspaces designed for real-world business needs.
Our offices are set in a gated site with ample parking, strong broadband, modern facilities and an established community of tenants ranging from growing start-ups to regional firms.
If you’re exploring your next move, we’re happy to answer every question on this list – and more.
To find out more or book a viewing, visit jennymount.co.uk/offices-workspaces or contact our team directly through the site.
